Refund policy
Returns, Exchanges & Order Policy
At NEEV, every garment is created with intention, care, and individuality. As a made-to-order label, our process differs significantly from conventional ready-made retail. Each piece is crafted specifically upon order confirmation, ensuring a more personal and considered approach to clothing.
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Our Approach to Production
We operate on a bespoke, made-to-order model. This means that once an order is placed, the garment enters a dedicated production cycle where it is individually cut, stitched, and finished.
Because of this personalized process, our pieces are not part of a pre-manufactured inventory system.
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### Order Finality
Orders placed with us are treated as confirmed production requests. Once the making process has begun, modifications, cancellations, or reversals may not always be feasible.
We encourage customers to review product details, sizing, and specifications carefully before placing an order.
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### Exchanges (If Applicable)
We take great care in ensuring quality and accuracy. However, in the unlikely event that you receive a product with a genuine concern—such as a manufacturing defect or a significant inconsistency—we request you to reach out to us.
In such cases:
- Requests must be raised within [X days] of delivery
- Clear supporting images/videos may be required
- Each request is carefully reviewed on a case-by-case basis
If the concern is validated, we will facilitate an exchange for the same product.
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Product Characteristics
Given the handcrafted nature of our garments:
- Slight variations in color, texture, or finish may occur
- These nuances are inherent to the process and contribute to the uniqueness of each piece
Such variations are not typically considered defects.
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General Policy Understanding
Our systems and processes are designed around intentional production rather than mass availability. As such, resolutions are aligned with the nature of bespoke manufacturing and are handled with discretion.
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Contact
For any concerns, please contact us at:
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]
Please include your order number and relevant details to help us assist you efficiently.
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By placing an order with NEEVBESPOKE, you acknowledge and agree to the above terms.